Terms & Conditions

Last updated: October 25, 2026

Welcome to Katté. By visiting www.katteliving.com or purchasing products from our online store, you agree to the following Terms & Conditions, including the policies referenced throughout our website, subject to your rights under applicable law.

General Conditions

This website is operated by Purple Bay S.A., a company registered in Costa Rica, doing business as Katté Fine Living (“Katté”). Throughout this website, the terms “we,” “us,” and “our” refer to Katté.

Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products and services.

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be published on this page and will not retroactively affect confirmed orders or statutory consumer rights.

You agree to use our website for lawful purposes and not to engage in activities that may interfere with its security or operation.

Product Information & Availability

We make every effort to ensure that all product descriptions, images, specifications, and pricing information are accurate and up to date.

Slight variations in color, texture, dimensions, and appearance may occur due to the natural characteristics of materials, manufacturing processes, or differences in screen settings.

All products are subject to availability. If an item becomes unavailable after an order has been placed, we will contact you to arrange an alternative or refund.

We reserve the right to correct errors or inaccuracies in product information or pricing. If a correction affects an order you have already placed, we will contact you before proceeding.

Pricing & Payments

All prices are displayed in the currency indicated on our website. Applicable taxes and shipping charges will be communicated during checkout or before payment confirmation.

Payments are processed through authorized third-party payment providers using secure, encrypted connections. Katté does not directly store complete credit or debit card information on its website systems.

Purchases made through Katté Fine Living will appear as Purple Bay S.A. on your bank or credit card statement, as this is the registered legal entity operating our business.

We reserve the right to review or decline orders in cases of suspected fraud, payment authorization failures, or product unavailability, subject to applicable law.

Orders & Confirmation

Once an order has been placed, you will receive an order confirmation at the email address provided during checkout.

Orders will be processed once payment has been successfully confirmed, unless otherwise agreed.

Customers are responsible for providing accurate billing, contact, and delivery information. If we are unable to fulfill an order, we will contact you to arrange an appropriate solution or refund.

Shipping & Delivery

We offer shipping throughout Costa Rica and internationally, subject to destination availability and applicable shipping conditions.

Delivery times are estimates and may vary depending on location, carrier operations, customs procedures, and circumstances beyond our reasonable control.

For international orders, customs duties, import taxes, or clearance fees may apply. Unless otherwise agreed, these charges are the responsibility of the recipient.

Shipping costs, available delivery methods, and estimated delivery times are outlined in our Shipping Policy.

Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to the conditions outlined in our Returns & Exchanges Policy, including applicable eligibility requirements and return procedures.

Customers wishing to request a return or exchange should contact our customer service team.

Nothing in our Returns & Exchanges Policy limits any mandatory consumer rights, including applicable legal warranties, remedies for defective or nonconforming products, or statutory withdrawal rights.

Product Care & Warranty

To preserve the quality and longevity of our products, we recommend following the care instructions provided on product labels, packaging, or individual product pages.

Damage resulting from improper washing, drying, handling, or misuse is generally not considered a manufacturing defect, subject to applicable consumer protection laws.

All products remain covered by applicable statutory warranty rights.

Promotions & Offers

Unless otherwise stated, promotions, discounts, and special offers are exclusive to www.katteliving.com and cannot be combined with other offers or discount codes.

Promotions may be subject to specific conditions, including minimum purchase amounts, selected products, geographic restrictions, and promotional periods. Gift cards, shipping charges, and certain products may be excluded where specified.

All promotional offers are subject to product availability. We reserve the right to modify or discontinue promotions, subject to applicable law and any commitments already made to customers.

Discounts cannot be applied retroactively to purchases made before or after the applicable promotional period.

Sale and discounted items are generally considered final sale, except where returns, refunds, exchanges, or other remedies are required by applicable law.

Complimentary gifts and promotional items cannot be exchanged for cash or returned for a refund, except where required by law. Promotional gifts are intended for personal use and may not be resold.

Additional terms may apply to individual promotions and will be communicated as part of the relevant offer.

Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection regulations.

We may use cookies and similar technologies to improve website functionality, understand customer preferences, and enhance our services.

For more information about how we collect, store, and process personal information, please refer to our Privacy Policy.

Intellectual Property

All content published on this website, including photographs, product descriptions, graphics, logos, and other materials, belongs to Katté or its respective rights holders.

Unauthorized reproduction, distribution, modification, or commercial use of this content is prohibited without prior written consent.

Third-Party Services & Links

Our website may contain links to third-party websites or services, including payment platforms, shipping providers, and social media platforms.

These services may be subject to their own terms, conditions, and privacy policies.

Katté is not responsible for the content or practices of external websites, except where responsibility is established by applicable law.

Limitation of Liability

We make reasonable efforts to ensure the accuracy, security, and availability of our website.

However, occasional technical difficulties, interruptions, or inaccuracies may occur.

To the extent permitted by applicable law, Katté is not responsible for indirect or consequential losses resulting from the use or temporary unavailability of our website.

Nothing in these Terms & Conditions excludes or restricts liability or consumer rights that cannot legally be limited.

Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes in our business practices, website functionality, or applicable regulations.

Any revisions will be published on this page with an updated effective date. Changes will not retroactively alter confirmed orders or limit rights already acquired under applicable law.

Governing Law

These Terms & Conditions are governed by the laws of the Republic of Costa Rica, without prejudice to mandatory consumer protection laws that may apply in other jurisdictions.

Any disputes arising from purchases or use of our website will be handled in accordance with applicable law.

Contact Information

For questions regarding these Terms & Conditions, orders, returns, or customer service inquiries, please contact us.

Katté Fine Living
Operated by Purple Bay S.A.
Website: www.katteliving.com
Email: info@katteliving.com
Telephone: +506 2289-8132
Registered address: 150 mts. oeste CC El Cruce, San Rafael de Escazú, San José, Costa Rica
Corporate identification number: 3-101-398883