Returns & Exchanges

We accept returns and exchanges for full-price items purchased from katteliving.com and delivered within Costa Rica, with a receipt or other proof of purchase. Discounted, promotional, and sale items are final sale and are not eligible for return or exchange, except where required by law.

International orders are final sale and are not eligible for return or exchange. If your order arrives damaged, defective, or incorrect, please contact our team for assistance.

For qualifying online purchases, returns must be received at our facilities within 8 business days of the original delivery date. All returns and exchanges require prior authorization from our team. To request a return or exchange, please contact us by email.

Items must be returned in their original, unused, and unwashed condition, with all original packaging and tags included.

All returns are subject to a USD $20 return fee, which will be deducted from the refund amount. Original shipping charges are non-refundable, except where otherwise required by law.

For exchanges, the original item must first be returned and received by Katté before the replacement item is dispatched. Any difference in product price or additional shipping costs resulting from the exchange must be paid in full before the replacement is shipped.

Refunds will be issued for the value of the returned item(s) only, once the return has been received, inspected, and approved. Refunds will be issued to the original payment method within the applicable legal timeframe.

Depending on your payment method and financial institution, refunds may take several business days to appear in your account after they have been processed.

Katté reserves the right to reject returns that have not received prior authorization, are returned used, washed, damaged, incomplete, or otherwise not in their original condition, or are received outside the return period, subject to applicable consumer protection laws. Unauthorized or rejected returns may be sent back to the customer at an additional cost.

If an item arrives damaged, defective, or incorrect, please contact our team for assistance. Such claims will be handled in accordance with applicable consumer protection and warranty laws.